• Help Center Analyst (Contract)

    Job Locations US-GA-Atlanta
    Posted Date 4 months ago(9/25/2018 8:02 AM)
    Job ID
    Information Technology
  • General Summary

    Under direction of supervisor, provide a single point of contact for all Alston & Bird employees to report I.S. related questions and problems. Provide first level phone support for customers in a timely, accurate, and courteous manner.

    Essential Duties

    • Schedule for this position is Monday – Friday 11:30am – 8:00 pm. Must be flexible to shift changes based on business need.
    • Experience on a Service Desk, with 100% phone support in a technically diverse environment.
    • Expert level knowledge of MS Word. Ability to successfully complete a Microsoft Word assessment.

    Skills Needed to be Successful

    • Professional appearance and communication.
    • Excellent customer service skills.
    • Ability to understand procedures and instructions specific to the area of assignment as would be acquired during four years of high school.
    • Prior experience in a legal environment or heavy support of Microsoft Office is required.
    • Experience with ticketing systems.
    • Experience with Microsoft Office 2016 is a plus. 
    • Overall good understanding of IT Infrastructure – network, hardware, remote & wireless technologies.

    Additional Information

     The statements contained in this position description are not necessarily all-inclusive, additional duties and responsibilities may be assigned and requirements may vary from time to time.


    Professional business references and a background check will be required for all final applicants selected for a position.  In accepting a position, it is understood that continued employment is contingent upon a satisfactory background check. A satisfactory background check is the absence of a criminal record which bears a demonstrable relationship to the applicant/employee’s suitability to perform the required duties and responsibilities of the position.


    Alston & Bird is not currently accepting resumes from agencies for this position. If you are a recruiter, search firm, or employment agency, you will not be compensated in any way for your referral of a candidate even if Alston & Bird hires the candidate.


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