• Accounts Receivable Specialist

    Job Locations US-GA-Atlanta
    Posted Date 3 months ago(5/23/2019 6:54 PM)
    Job ID
    Finance Administration
  • General Summary

    Under direction of supervisor, performs a variety of accounting duties including analyzing client account history, researching and resolving or initiating the resolution process for disputed invoices, maintaining accurate account records electronically, while maintaining a positive client relationship. Work directly with clients, attorneys, and billing secretaries to collect past due invoices.

    Essential Duties

    • Analyze account history and independently prepare proper collection approach for each client, within assigned practice group responsibilities.
    • Interact with clients and attorneys, predominantly via self-initiated contact, while ensuring high level of responsiveness in pursuit of continued client satisfaction.
    • Handle communications from clients, and firm’s staff and attorneys, while maintaining a high level of tact and professionalism.
    • Research and resolve or initiate the resolution process for disputed, and or past due invoices.
    • Accurately record account status and maintain follow-up procedures electronically using ARCS collection software.
    • Operate from established Firm and human resource procedures and guidelines under direction from supervisor. 

    • Decisions are made within prescribed operating guidelines. 

    • Contacts are normally made with others inside and outside the Firm, including administrative personnel, partners, associates and staff, as well as clients.

    Skills Needed to be Successful

    • Ability to express self-effectively, both orally and in writing.
    • Ability to establish effective working relationships throughout the Firm.
    • Strong command of the English language.
    • Ability to effectively handle telephone calls with established Firm etiquette and professionalism.
    • Ability to work effectively with clients and other team members to resolve billing disputes, while maintaining a positive and friendly client relationship. 
    • Thorough knowledge of Firm and Administrative Support Service standards, practices and procedures. 
    • Good business knowledge and excellent organizational skills for prioritizing workload. Excellent problem solving skills a must.  
    • A working knowledge of Word, Excel, and ARCS (Accounts Receivable Collection System) preferred.
    • Ability to understand procedures and instructions specific to the area of assignment. 
    • 2 - 5+ years of commercial collections experience preferably in a law firm or service industry setting. 
    • Working knowledge of credit practices and strong working knowledge of collection techniques.
    • High school diploma, some college preferred.

    Additional Information

    At Alston & Bird, our people trust the people they work for, take pride in what they do, enjoy the people they work with, and serve the communities in which they live. Our environment has been praised as one of the most open and receptive in the United States, not only among law firms, but also among all businesses. Alston & Bird has been ranked by Fortune magazine as one of the "100 Best Companies to Work For©" for 20 years in a row. 

    Alston & Bird LLP is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status or disability in relation to our recruiting, hiring, and promoting practices. 


    The statements contained in this position description are not necessarily all-inclusive, additional duties and responsibilities may be assigned and requirements may vary from time to time. 
    Professional business references and a background check will be required for all final applicants selected for a position. In accepting a position, it is understood that continued employment is contingent upon a satisfactory background check. A satisfactory background check is the absence of a criminal record which bears a demonstrable relationship to the applicant/employee’s suitability to perform the required duties and responsibilities of the position. 

    Alston & Bird is not currently accepting resumes from agencies for this position. If you are a recruiter, search firm, or employment agency, you will not be compensated in any way for your referral of a candidate even if Alston & Bird hires the candidate. 

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